Terms & Conditions

By using this Site or engaging our services, you (“you”, “Client”) agree to these Terms. If you're using the services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Axccelerate Pte. Ltd. (“Axccelerate”, “we”, “us”) provides AI, growth, and technology infrastructure services, including but not limited to:

• AI model design, training, deployment, and ongoing operation.
• Data pipelines, warehouses, and the InsightAX decision-fabric platform.
• Growth systems: paid media, SEO, content, email, lead nurture, CRO, and analytics.
• Custom software builds — internal tools, dashboards, bespoke integrations, workflow automations.

You must be at least 18 years old and legally able to enter binding contracts in your jurisdiction. You represent that all information you provide — through forms, enquiries, and onboarding — is accurate and kept up to date.

When using the Site or any service we provide, you agree not to:

• Use the Site or services for any illegal, fraudulent, or harmful purpose.
• Reverse-engineer, scrape, crawl, or circumvent access controls or technical protections.
• Interfere with Site security, network performance, or operation of our systems.
• Misrepresent your identity, affiliation, or authority.
• Use AI outputs, models, or automations we provide to harass, deceive, discriminate against, or otherwise harm third parties.
• Violate any applicable intellectual-property, data-protection, or export-control law.

Services are delivered under a written Statement of Work (SoW) or Master Services Agreement (MSA). The SoW defines scope, timeline, deliverables, assumptions, and fees. Changes outside the agreed scope are handled via written Change Orders, signed by both parties before additional work is performed.

• Fees and payment schedule are specified in your SoW or invoice.
• Invoices are payable within 30 days of issue, unless otherwise agreed in writing.
• Late payments may accrue interest at 1.5% per month (or the maximum rate allowed by law, whichever is lower).
• We reserve the right to suspend services if an invoice is unpaid for more than 60 days after its due date.
• All fees are exclusive of applicable taxes, which are the Client's responsibility.

Pre-existing IP

Pre-existing intellectual property owned by either party before the engagement remains with its original owner.

Client materials

Data, brand assets, content, and materials supplied by the Client remain the Client's property. Client grants Axccelerate a non-exclusive, non-transferable licence to use these materials strictly for delivering the services.

Deliverables

Deliverables created specifically for the Client under an SoW — custom code, models, documentation, creative — transfer to the Client upon full payment, subject to Axccelerate retaining rights to generic code, patterns, libraries, and know-how that are general-purpose and not specific to the Client's business.

InsightAX and Axccelerate proprietary technology

InsightAX, our internal frameworks, model architectures, operational tooling, and all other technology owned or developed by Axccelerate outside a specific SoW remains Axccelerate property. Clients receive a non-exclusive, non-sublicensable licence to use these during the engagement for the intended purpose.

Models trained on Client data

Where models are trained or fine-tuned using Client data, ownership follows the terms of the relevant SoW. In the absence of specific terms, Axccelerate retains ownership of the resulting model weights, but grants the Client a perpetual, royalty-free, non-exclusive licence to use the model for the Client's own business purposes.

Both parties agree to protect confidential information disclosed during the engagement with at least the same degree of care they use for their own confidential information, and no less than reasonable care. Confidential information must not be used for any purpose outside the engagement and must be returned or destroyed on termination (subject to legal retention requirements and standard backup-media exceptions).

• We warrant that services will be performed with reasonable skill, care, and industry-standard diligence.
• Deliverables will materially conform to the specifications set out in the SoW.
• Except as expressly stated, the Site and any delivered software are provided “as is” without warranty of uninterrupted, error-free, or completely secure operation.
• We disclaim all other warranties, express or implied, to the fullest extent permitted by law — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement — except where prohibited.

To the fullest extent permitted by applicable law:

• Our aggregate liability arising out of or relating to these Terms and the services is capped at the total fees paid by the Client to Axccelerate in the twelve (12) months preceding the event giving rise to the claim.
• Neither party is liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, revenue, data, goodwill, or business opportunity — even if advised of their possibility.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Each party will indemnify and hold the other harmless from and against third-party claims arising from (a) material breach of these Terms, (b) infringement of intellectual-property rights, or (c) violation of applicable law attributable to the indemnifying party's acts or omissions. The indemnifying party's obligations are conditional on prompt written notice of the claim, exclusive control of defence and settlement, and reasonable cooperation from the other party.

• For cause — either party may terminate on material breach, with 30 days' written notice to cure.
• For convenience — either party may terminate on 90 days' written notice, unless an SoW specifies otherwise.
• Effect of termination — Client pays for services rendered up to the effective termination date. Both parties return or destroy confidential materials. Clauses that by their nature survive termination (IP, confidentiality, liability, indemnity, governing law) continue in force.

Processing of personal data is governed by our Privacy Policy and, where the Client acts as controller and Axccelerate acts as processor, by the Data Processing Agreement signed alongside the SoW. The DPA sets out processing purposes, sub-processors, security measures, breach-notification timelines, and international-transfer mechanisms in more detail.

Unless a signed MSA specifies otherwise, these Terms are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the Singapore courts for any dispute arising out of or relating to these Terms, except that either party may seek interim or injunctive relief in any competent court.

We may update these Terms as our services evolve. Material changes take effect 30 days after being posted to this page or notified to active clients. Continued use of the Site or services after the effective date constitutes acceptance of the updated Terms. The “Last updated” stamp at the top of this page always reflects the current version.

Axccelerate Pte. Ltd.
Singapore
Reach us via the Contact page