Every technical enquiry,
triaged before it hits the queue.

Elektrohertz handles electrical systems for LNG tankers, superyachts and luxury resorts across five South-European countries. We built an AI classifier that reads every free-text service request, tags it by vessel type, domain and urgency, and dispatches the right engineer with an SLA-matched response — before the email is even opened.

The challenge

Five countries. Eight domains. One generic inbox.

Every technical enquiry — an LNG tanker stuck in Split, a hotel generator failing in Dubrovnik, a yacht lighting fault in Monaco — landed in the same inbox, to be manually triaged by a dispatcher reading every message in a mixed stream of English, Italian and Croatian. Emergencies queued behind standard service requests. Response times drifted.

So we built the classifier that dispatches itself.

An enquiry dispatcher, and the classifier that powers it.

Watch one enquiry arrive, get classified and dispatched live — then the four components keeping it running in production.

Can AI triage your technical enquiries like this?

Share your service business and your current intake flow, and we'll map where an AI classifier could reclaim response time without adding dispatcher headcount.